Microsoft Exchange 2010
Case Study

Microsoft Certified® Partner Since 2005

Pacific Coast Information Systems (PCIS) is a Microsoft-certified provider for Microsoft Outlook & Exchange. For today’s on-demand business environment, we can help your team to stay connected and be productive with secure and reliable email, calendaring and messaging. 

Client Situation – Benefiting from the latest Microsoft Exchange 2010 features

The client is a government ministry resource program with a mandate to assist school districts in educating students with disabilities using technologies. They wanted the benefits of the latest features of Microsoft Exchange 2010 which includes improved web-based email experience to enable its staff to be more responsive to its community and stakeholders. Although their internal IT staff is capable of operating and supporting the messaging environment, they did not have the expertise to transition Microsoft Exchange 2007 to Exchange 2010.The client relied on PCIS, their preferred solution provider, to ensure a smooth and efficient transition with minimal downtime and risk. 

PCIS Approach – A collaborative project with a well-executed plan

Our approach enabled us to work efficiently and collaboratively to ensure a smooth transition from Microsoft Exchange 2007 to Microsoft Exchange 2010. We worked with the client’s staff to create and execute on a detailed plan that itemized activities, assumptions and potential risks. The client wanted to take advantage of the latest Microsoft Exchange 2010 features to:

  • Improve access with the latest Outlook Web Access to enhance user experience for web mail
  • Gain better support for mobile devices through ActiveSync

Working closely with the client’s staff, the PCIS team implemented the transition within the agreed scope, budget and timelines. The project activities included infrastructure sizing, topology planning, solution deployment, solution validation, user migration and decommissioning of Exchange 2007.

 

 

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Microsoft Exchange 2010 summary

  • PCIS collaborative approach to ensure a smooth transition from Microsoft Exchange 2007 to Microsoft Exchange 2010 
  • PCIS team implemented the transition within the agreed scope, budget and timelines
  • Agile and flexible consulting methodology allowed us to easily adapt to needs, while our strong technical skills ensured a successful delivery of the Microsoft Exchange 2010 transition
Microsoft technologies for efficient business operations

PCIS provided services for the transition using the following technologies:

  • Microsoft Exchange 2007 – Messaging platform which features email, calendaring, contacts
    and tasks.
  • Microsoft Exchange 2010 – Improved messaging platform to lower messaging costs and increase productivity, with protection and compliance capabilities.
  • Microsoft Outlook 2010 – Premium business e-mail client platform.
  • ActiveSync – Mobile access for cross-platform support and advanced device security and compliance.

Client Results – Knowledge transfer from our Microsoft Exchange 2010 expertise

Our Agile and flexible consulting methodology allowed us to easily adapt to the organization’s needs and culture. This combined with our team’s strong technical skills ensured a successful delivery of the Microsoft Exchange 2010 transition. The client’s staff gained knowledge from the PCIS technical experience and collaboration. This also enabled the organization’s employees to continue to be self-supporting with managing Microsoft Exchange 2010, after the project completion.

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